V3R9+Q3 Noto, Libero consorzio comunale di Siracusa, Italia
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Ilya Karnaukhov (KIS)2 anni fa
(Traduzione di Google) Il posto è in una bella posizione che si affaccia su una parte storica della città. Il servizio, tuttavia, era scadente. Il nostro cameriere, Francesco, ci ha detto in inglese che il pesce grigliato misto era buono. L'abbiamo ordinato. Quando dopo 50 minuti non abbiamo avuto cibo, ho gentilmente chiesto nuovamente del nostro ordine. Il cameriere è diventato molto scortese e ha detto che non avevamo ordinato il pasto. Ho insistito che lo facessimo (3 testimoni) e che Francesco fosse quello che ha tradotto che tipo di pesce era incluso nel pasto. Ha detto che dovremmo pagare e andarcene adesso. Quella frase mi ha fatto arrabbiare la personalità e ho chiesto un manager. In quel momento ha detto che non parla inglese e se n'è andato e ha detto "ciao". Sono entrato nel locale e Francesco ha iniziato a urlarmi contro in italiano. Solo un minuto dopo che il pasto era sulla nostra tavola. Il proprietario del locale si è scusato per il comportamento di Francesco e un altro cameriere ce l'ha tradotto. Hanno comunque provato a farci pagare 6 euro extra per il servizio. Il cibo era buono, ma perché spendere tempo e denaro in un posto dove un cameriere può essere scortese e poco professionale e devi lottare per avere un pasto servito?
(Originale) The place is at a nice location overlooking a historical part of town. The service, however, was poor. Our waiter, Francesco, told us in English that mixed grilled fish was good. We ordered it. When after 50 minutes we got no food, I kindly re-asked about our order. The waiter got very rude and said we did not order the meal. I insisted that we did( 3 witnesses) and that Francesco was the one who translated what kind of fish were included in the meal. He said we should pay and leave now. That sentence made me personality angry and I asked for a manager. At that moment he said he does not speak English and just left and said "bye". I went inside the place and Francesco began screaming at me in Italian. Just a minute after the meal was on our table. The owner of the place apologised for Francesco's behaviour and another waiter translated it to us. They still tried to charge us 6 extra euro for service. The food was good, but why spending time and money at a place where a waiter can be rude and unprofessional and you need to fight to have a meal served?
(Originale)
The place is at a nice location overlooking a historical part of town. The service, however, was poor. Our waiter, Francesco, told us in English that mixed grilled fish was good. We ordered it. When after 50 minutes we got no food, I kindly re-asked about our order. The waiter got very rude and said we did not order the meal. I insisted that we did( 3 witnesses) and that Francesco was the one who translated what kind of fish were included in the meal. He said we should pay and leave now. That sentence made me personality angry and I asked for a manager. At that moment he said he does not speak English and just left and said "bye". I went inside the place and Francesco began screaming at me in Italian. Just a minute after the meal was on our table. The owner of the place apologised for Francesco's behaviour and another waiter translated it to us. They still tried to charge us 6 extra euro for service. The food was good, but why spending time and money at a place where a waiter can be rude and unprofessional and you need to fight to have a meal served?