B-Rent Noleggio Auto

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Ottima Società specializzata nel servizio del Noleggio

Come già scritto ho avuto un auto vecchiotta

Assolutamente da consigliare.

Da consigliare

Went to collect the car. the collection took forever - wanted a credit card which we had not brought one with us and said our debit card wouldn't do as it didn't have raised numbers when it did. wanted a 1500 euro deposit which is absurd so then they said they would lower to 300 euro if we paid for extra insurance at 45 euros - clearly just a con jon to get more money out of people so beware of this!!! drop off was not much easier, had to go to the office again to get our money/charge back for the 300 the same guy from before was at the desk and yet again took forever leaving us with not much time to get to the plane and we arrived in enough time. the car was a mess, dirt y and no water in the car for the wipers which is dangerous! would not recommend at all

The experience was difficult from the get-go as the rental contact didn't speak any English so couldn't explain the contract or extra charges. It took about 40 minutes to actually get the car, with ten of those minutes sat in silence. Secondly, we paid extra for a Fiat 500 convertible but got a Ford Fiesta. We would have complained at the time but she wouldn't have understood us so didn't bother. The petrol gauge was only 3/8s full which made returning it to the same level very difficult. Of course this meant we ended up spending more on fuel than we should have if they were like every other car hire place that gives you a full tank. Lastly, when we tried to return it to the downtown office, it was closed despite it being in the contract and being told to return it back to this same location. This meant we had to drive across Naples to return it to the train station office but anyone who has ever driven in Naples will tell you it's not stress-free experience!! Given we paid a substantial amount for the car, the car wasn't what we ordered, the service was bizarre, and the return farcical. Would not recommend!

Bei unserer Fahrzeugübernahme stellten wir überrascht fest, das die Sachbearbeiterin kein Englisch sprach, dadurch dauerte die Übernahme des Fahrzeuges knapp 45 Minuten. Anschließend wurden wir in eine schlecht bedeutete Garage zur Fahrzeugübernahme geführt. Die Sachbearbeiterin ging mit einer Taschenlampe um das Fahrzeug herum, um uns zu zeigen das dieses Fahrzeug keine Schäden hat.Dabei wurde der hintere rechte Kotflügel ausgelassen, was sich als Fehler herausstellte.
Bei der abschließenden Rücknahme des Fahrzeuges ging die Sachbearbeiterin ganz zielstrebig auf diesen Kotflügel zu und zeigte uns einen mikroskopisch kleinen Kratzer den wir verursacht haben sollten.Wie gesagt keine englische Konversation möglich.Auf Grund des Zeitfensters hatten wir leider keine Zeit mehr zu tanken.
Für geschätzte 12 Liter wurde uns eine saftige Rechnung von 71 Euro präsentiert.Wieder gab es Diskusionen, die darin endeten das ich mit dem Chef der Autovermietung telefonieren musste.
Alles in Allem handelt es sich um eine absolut unprofessionelle und erschrenkende Abwicklung.
Mein Vorschlag:" Finger weg von dieser Autovermietung.